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Our policy lasts 14 days upon arrival. If 14 days have gone by since you received your cap, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return reach out on the contact page, we require an order number and a picture of the damaged part.
If you've ordered a cap and it ships internationally we do not offer refunds. Sorry for the inconvenience.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
To return your product, you should mail your product to:
Mellow Caps
150 W 9th Ave, Unit 1210
Denver, CO 80204
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
